1win Bangladesh: Our Data Privacy Pledge

Index of contents

• Information We Gather
• How Your Information is Utilized
• Our Data Protection Protocols
• Sharing Information with Third Parties
• Use of Cookies & Tracking Technologies
• Your Entitlements & Data Management
• Revisions to This Privacy Policy
• Our Commitment to Responsible Gambling
• How to Reach Us

At 1win Casino, the privacy of our users and the security of their data are of paramount importance. This Privacy Policy outlines the procedures we employ for the collection, management, and safeguarding of your personal information, all while adhering to applicable legal requirements. Your use of the 1win platform signifies your consent to the practices described herein and your understanding of how your information will be utilized.

Information We Gather

To facilitate a smooth and secure gaming environment, 1win Casino gathers various types of information. This data is instrumental in verifying user identities, enhancing our service quality, and protecting your account integrity. The categories of information we may collect include:

• Personal Identification Data: Such as your full name, date of birth, and ways to contact you.
• Account Registration Details: Including your email address, telephone number, and chosen login credentials.
• Financial Transaction Data: Encompassing your transaction records, along with details of deposits and withdrawals.
• Device and Technical Specifics: This covers your IP address, the type of browser you use, and particulars about your device.
• User Activity Insights: Information pertaining to your gaming patterns, expressed preferences, and interactions while on our platform.

This collected information is vital for ensuring secure access to your account, efficiently processing payments, preventing fraudulent activities, and ultimately providing improved services to all our valued users.

How Your Information is Utilized

The personal data we amass serves several key functions, which include, but are not limited to, the following:

• Identity Confirmation & Account Setup: To validate the identity of our authorized users and facilitate registration.
• Payment Facilitation: For the secure processing of deposits, withdrawals, and overall transaction management.
• User Support Services: To effectively assist users with their queries and to troubleshoot any platform-related issues.
• Anti-Fraud Measures: To actively detect and rigorously prevent any suspicious or fraudulent activity occurring on the platform.
• Marketing Communications: To inform users about special promotions or offers (users can opt out of these communications).
• Legal & Regulatory Adherence: To meet all mandated legal and regulatory obligations and requirements.

Users retain the ability to manage their preferences regarding marketing communications at any point through their individual account settings.

Our Data Protection Protocols

1win implements robust and comprehensive measures to diligently protect your data. Here are some of the security protocols we have established:

• Data Encryption: All personal information and financial transactions are encrypted using advanced technologies to prevent unauthorized interception or access.
• Secure Server Environments: We store all collected data within protected server environments that have strictly restricted physical and digital access.
• Consistent Security Enhancements: Our systems undergo regular updates and patching to effectively counter potential and emerging security threats.
• Two-Factor Authentication (2FA) Availability: We offer an additional layer of security protection for user accounts through the implementation of Two-Factor Authentication.

Although we take every conceivable precaution to safeguard your data, it is also fundamentally important for users to actively maintain their own security by keeping their login credentials strictly confidential and secure.

Sharing Information with Third Parties

1win Casino maintains a strict policy of not selling or renting out users' personal data. However, it may become necessary to share certain essential information with trusted third-party entities for specific, clearly defined purposes:

• Transaction Processing Partners: Information may be shared with banks and other financial partners to successfully complete transactions initiated by users.
• Fraud Prevention Services: We may engage third-party services specialized in identifying and preventing fraudulent activities to enhance platform security.
• Regulatory and Legal Compliance: Data may be shared with relevant authorities if explicitly required by law or legal processes.

All third-party partners engaged by 1win are contractually obligated to adhere to stringent data protection and confidentiality agreements, ensuring that your personal data remains secure and protected at all times.

Use of Cookies & Tracking Technologies

To enrich your user experience on our platform, 1win utilizes cookies and similar tracking technologies. These small data files, stored on your device, assist us in several ways:

• They help save your login credentials for quicker and more convenient access to your account during subsequent sessions.
• They enable us to personalize the content you see based on your indicated preferences and past gaming history.
• They allow us to analyze website performance and user interaction patterns, which helps us to improve overall functionality and user experience.

You have full control over your cookie preferences and can manage them through your web browser's settings. However, please be aware that disabling certain cookies may limit the functionality or availability of specific features on the 1win platform.

Your Entitlements & Data Management

As a valued user of our platform, you possess several important rights concerning the personal data that we store:

• Right to Access & Review Your Data: You are entitled to request comprehensive details about the personal data we hold pertaining to you.
• Right to Modify Your Information: You have the right to update or correct any personal data that may be inaccurate or outdated.
• Right to Request Data Deletion: You can request the removal or deletion of your personal data from our systems, subject to any overriding legal or regulatory retention requirements.
• Right to Limit Data Processing Activities: You have the option to restrict how we use your personal data for certain specific purposes.
• Right to Withdraw Consent for Communications: You can choose to opt-out of receiving marketing or promotional communications from us at any time.

To exercise any of these fundamental rights, please do not hesitate to contact our dedicated customer support team. We are committed to assisting you in effectively managing your personal data according to your preferences.

Revisions to This Privacy Policy

Our Privacy Policy may undergo updates from time to time. These revisions may be necessary to reflect changes in legal or regulatory obligations, or due to enhancements made to our security measures and data handling practices. We strongly encourage all users to periodically review this page to stay informed about any updates. The date of the latest revision will always be clearly displayed at the bottom of this document for your reference.

Our Commitment to Responsible Gambling

1win Casino is deeply committed to actively promoting and encouraging responsible gambling practices among all its users. We provide a variety of tools and resources designed to help users manage their gaming activity effectively and maintain control:

• Setting Deposit Limits: Players have the option to set personal financial limits on their deposits to help prevent overspending.
• Self-Exclusion Mechanisms: We offer options for users to temporarily or permanently restrict access to their gaming account if they feel the need.
• In-Game Reality Checks: The platform may provide periodic notifications or "reality checks" to remind players about the amount of time they have spent actively gaming.

If you ever feel that your gambling activities are becoming problematic or are negatively impacting your life, we earnestly encourage you to seek professional assistance and support. There are several reputable and dedicated organizations that offer confidential help and guidance for individuals who may be facing gambling-related issues or challenges.

How to Reach Us

For any concerns, questions, or clarifications related to your privacy or the contents of this Privacy Policy, users can readily contact the 1win support team through the following channels:

• Live Chat Service: This feature is available 24/7 on our platform for immediate assistance from a support representative.
• Email Support Desk: You can reach our dedicated support team via email for more detailed queries or when documentation is required.

We are steadfast in our commitment to maintaining transparency, ensuring the robust protection of your personal data, and providing a safe and responsible gaming environment for all our users in Bangladesh and beyond.

By using the 1win Casino platform, you signify your agreement to the terms and conditions as outlined in this comprehensive Privacy Policy. Your security, privacy, and trust are of essential importance to us, and we consistently strive to provide the safest, most transparent, and enjoyable gaming experience possible.